Your Company

Terms and Conditions

Please read these terms carefully before using our services

Mc CrossHarbour Logistics

Effective Date: 06/02/2026

1. Acceptance of Terms

By using any service provided by Mc CrossHarbour Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Mc CrossHarbour Logistics provides courier and logistics services including but not limited to:

  • Shipping services from the USA to Jamaica only

  • Air freight shipping services

  • Sea freight services (temporarily unavailable until further notice)

  • Tax-exempt U.S. shipping address for online shopping

  • Pickup and delivery services in Kingston and Portmore

  • Free delivery to select corporate professionals within Kingston and Portmore

  • Customer rewards points program

  • Referral incentive program

  • Package handling, coordination, and logistics support

Mc CrossHarbour Logistics reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Shipments are processed regularly from the USA to Jamaica. Shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier operations, weather, inspections, or other circumstances beyond our control.

4. Service Areas

Primary service areas include:

  • Kingston

  • Portmore

Islandwide delivery may be facilitated through third-party courier partners at the customer’s expense where applicable.

5. Responsibility, Risk & Liability

All shipments are transported strictly at the customer’s own risk.

Mc CrossHarbour Logistics assumes zero liability for loss, damage, delays, or errors related to shipments.

Responsibility begins once a package is received at our designated warehouse or pickup location and ends once the package is handed over to customs authorities, airlines, delivery partners, or the customer.

We are not responsible for:

  • Vendor or retailer errors

  • Incorrect customer-provided information

  • Packages lost or misdelivered prior to reaching our possession

  • Delays or damages caused by customs, airlines, shipping carriers, or third parties

6. Packaging & Fragile Items

We are not responsible for damage caused by improper packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped entirely at the owner’s risk regardless of packaging method.

7. Prohibited & Restricted Items

Customers must ensure items comply with Jamaican and international shipping regulations.

Prohibited items include but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives or hazardous materials

  • Counterfeit goods

  • Pornographic or obscene materials

  • Perishable food items

  • Live animals

  • Cash, cheques, or negotiable instruments

Any prohibited shipment may be confiscated, surrendered to authorities, or disposed of without refund. Mc CrossHarbour Logistics assumes no liability for related penalties or losses.

8. Customs, Duties & Fees

Customers are solely responsible for all customs declarations, duties, taxes, inspection fees, and government charges.

Mc CrossHarbour Logistics assumes no liability for customs delays, inspections, seizures, fines, or additional charges.

9. Referral Program

Customers who refer new clients may receive a JMD $250 shipping credit once the referred customer spends at least JMD $5,000 in services.

Referral credits:

  • Cannot be exchanged for cash

  • Are non-transferable

  • May be modified or discontinued at any time without prior notice

10. Rewards Points Program

Customers earn points based on shipping spend:

  • $1 spent = 1 point

  • 1,000 points = $10 shipping credit

Points:

  • Hold no cash value

  • Are non-transferable

  • May expire or be adjusted at company discretion

11. Payments

Accepted payment methods include:

  • Bank transfers

  • Cash payments

All payments must be completed before shipment processing begins. Payments are non-refundable once processing has started.

12. Claims & Complaints

Claims must be submitted in writing via official communication channels within 72 hours of notification or receipt.

Supporting documentation such as invoices, receipts, and photos may be required. WhatsApp messages do not constitute formal claims.

13. Storage & Uncollected Packages

Packages not collected within 7 days may incur storage fees.

Packages uncollected after 30 days may attract additional charges.

Packages uncollected after 60 days may be disposed of without further notice to recover storage and administrative costs. Customers remain responsible for outstanding balances.

14. Amendments

Mc CrossHarbour Logistics reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting on official communication platforms.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between Mc CrossHarbour Logistics and the customer and supersede all prior agreements or understandings.

← Back to Home